Terms of Service Agreement

Service Agreement

This Terms of Service Agreement ("Agreement") governs all services provided by A Plus Appliance & Refrigeration Repair LLC, a Texas limited liability company, with principal offices in Montgomery County, Texas.

Acceptance of Terms

By scheduling service, Customer agrees to:

• All terms and conditions herein
• Payment of all applicable fees
• Provision of a safe work environment for our Technicians

Scope of Services

We provide professional appliance repair services including but not limited to:

• Diagnosis of appliance malfunctions
• Repair or replacement of defective components
• Preventive maintenance services
• Emergency repair services (when available)

Service Appointments

Scheduling

• Service appointments are scheduled based on availability in our Montgomery County service area
• We provide a 2-hour service window for Technician arrival
• Same-day service may be available for certain critical repairs

Cancellation Policy

• 24-hour notice: Required for cancellation without fee
• Late cancellation: Less than 24 hours notice incurs a $75 service charge
• No-show: Customer will be charged $100 or 25% of estimated repair cost, whichever is greater

Payment Terms

• Payment is due in full upon completion of service
• We accept Visa, MasterCard, American Express, Discover, cash, and checks
• A $50 fee will be charged for returned checks
• Diagnostic fees range from $75-$150 depending on appliance type and location
• All prices subject to change without notice

Warranty & Guarantees

Parts Warranty

• All replacement parts include manufacturer warranty (typically 90 days to 1 year)
• Original parts receipts provided for warranty claims
• Warranty valid only when installed by our Technicians

Labor Guarantee

• 30-day guarantee on all repair labor
• Does not cover subsequent unrelated failures, misuse, or acts of nature
• Void if appliance is moved or serviced by others

Liability Limitations

• Maximum liability limited to the amount paid for the specific service in question
• Not responsible for pre-existing conditions or concealed damages
• Customer must disclose any known hazards (gas leaks, electrical issues, etc.)
• Not responsible for appliances with manufacturer recalls or known defects

Customer Responsibilities

• Provide safe, unobstructed access to appliances
• Disclose all pets and safety concerns prior to service
• Secure children and pets during service visits
• Empty dishwashers and clear surfaces before service
• Ensure proper electrical, gas, and water connections

Emergency Services

• After-hours services available for critical failures only
• Additional 35% service charge applies for emergency calls (after 6pm or weekends)
• Limited to Montgomery County and immediate surrounding areas
• Availability not guaranteed

Service Area

Our standard service area includes Montgomery County and surrounding communities:

• Montgomery
• Conroe
• The Woodlands
• Magnolia
• Willis
• Spring
• Outlying areas may incur additional travel fees

Intellectual Property

All diagnostic methods, repair techniques, and business processes are proprietary property of Montgomery Appliance Repair LLC. Unauthorized use or disclosure is prohibited.

Dispute Resolution

• Any disputes shall be resolved through mediation in Montgomery County, TX
• If mediation fails, disputes will be resolved through binding arbitration
• Texas law shall govern this Agreement
• Customer waives right to class action lawsuits

Changes to Terms

We reserve the right to modify these terms at any time. Current terms will be posted on our website. Continued use of services constitutes acceptance of modified terms.

Contact Information

For questions about these Terms of Service:

• Phone: (832) 389-9970 (Mon-Fri 8am-6pm)
• Email: Legal@APlusApplianceRepair.US
• Mail: Montgomery Appliance Repair LLC, PO Box 123, Montgomery, TX 77356